EXCHANGE AND WARRANTY
You have a cooling-off period of 14 days to return the product without giving any reasons, starting on the day of the receipt of the product. The product can only be returned unused and, if possible in the original packaging. The costs for returning the order are for your own account. We will credit the full order amount within 14 days.
If you report your return shipment to us via firstname.lastname@example.org, the processing of the return shipment will take less time.
In case of a return shipment, please always include your order number so we know the package comes from you!
You can generate a free return ticket via this link
Be aware: free returns are only possible within 14 days after the package is received.
All our products are, unless otherwise stated, covered by a warranty period of 24 months. If the product should become defective after this period, please contact us to discuss the defect. We will do our utmost best to provide an appropriate solution.
It is unpleasant if you have a complaint about the services you have experienced. However, we kindly ask you to send us your complaint by e-mail. This can be done by e-mail, regular mail and/or by telephone. We will look at the complaint and try to resolve it to everyone’s satisfaction.
Phone: +31 528 – 301 000 on working days between 12.00 and 17.00 hours.
Whatsapp: +31 6-5702 777 6
After receiving your complaint we will send you a confirmation. We will reply to your complaint within 14 days. If we need more time, we will inform you in time about it.